dgisocioЦифровая социология/Digital SociologyDigital Sociology2658-347X2713-1653Государственный университет управления10.26425/2658-347X-2022-5-3-38-44dgisocio-167Research ArticleЦИФРОВАЯ СОЦИОЛОГИЯ: НАПРАВЛЕНИЯ ИССЛЕДОВАНИЙDIGITAL SOCIOLOGY: RESEARCH AREASВербальное поведение как индикатор психологического комфорта персоналаVerbal behaviour as an indicator of personnel wellbeinghttps://orcid.org/0000-0002-6347-7119ПутиловскаяТ. С.PutilovskayaT. S.

Путиловская Татьяна Сергеевна, канд. психол. наук, зав. каф. иностранных языков

г. Москва

Tatiana S. Putilovskaya, Cand. Sci. (Psy.), Head of Foreign Languages Department

Moscow

ts_putilovskaya@guu.ruhttps://orcid.org/0000-0002-4038-9116КасымоваГ. М.KassymovaG. M.

Касымова Гульнара Маматбековна, д-р пед. наук, ассоц. проф.

г. Каскелен

Gulnara M. Kassymova, Dr. Sci. (Ped.), Assoc. Prof.

Kaskelen

gulnara.kassymova@sdu.edu.kzhttps://orcid.org/0000-0002-1855-3629ЗубареваЕ. В.ZubarevaE. V.

Зубарева Елена Вячеславовна, ст. преп.

г. Москва

Elena V. Zubareva, Senior Lecturer

Moscow

ev_zubareva@guu.ruГосударственный университет управленияРоссияState University of ManagementRussian FederationУниверситет имени Сулеймана ДемиреляКазахстанSuleyman Demirel UniversityKazakhstan202206092022533844Copyright © Путиловская Т.С., Касымова Г.М., Зубарева Е.В., 20222022Путиловская Т.С., Касымова Г.М., Зубарева Е.В.Putilovskaya T.S., Kassymova G.M., Zubareva E.V.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://digitalsociology.guu.ru/jour/article/view/167

В статье рассмотрено одно из возможных направлений применения теории речевой деятельности и психологической структуры текста как продукта этой деятельности к исследованию благополучия персонала. Очень часто статус благополучия сотрудника недоступен руководству. Идея заключается в том, что психологическая модель вербального поведения может быть использована в качестве индикатора восприятия статуса благополучия. Цель авторов состояла в разработке модели анализа текста, с помощью которой можно выявить особенности восприятия статуса благополучия; определении наиболее диагностичных параметров модели и применении их для оценки благополучия персонала. Выводы авторов основаны на исследованиях многочисленных образцов речи сотрудников, которые помогают понять, как модель работает в роли инструмента для измерений реального качества восприятия статуса благополучия, и насколько диагностичными являются предлагаемые параметры модели. Исследование образцов речи преподавателей иностранного языка вузов России и Казахстана позволяют описать среднестатистического преподавателя, неудовлетворенного возможностями карьерного роста, зарплатой и постоянным давлением со стороны руководства. Результаты исследования могут применимы в области практического управления персоналом и разработки новых способов мотивации и обучения сотрудников в любой сфере профессиональной деятельности. 

The article examines one of the possible applications of speech activity theory and the text psychological structure as the product of this activity to the research of personnel wellbeing. Very often, an employee’s wellbeing status is inaccessible to management. The idea is that the verbal behaviour psychological pattern can be used as an indicator of employee wellbeing status perception. The authors’ aim was to develop a text analysis model to be used for revealing the peculiarities of wellbeing perception status; to determine the most diagnostic parameters of the model; and to apply them to the personnel wellbeing assessment. The authors’ conclusions are based on analyzing numerous personnel speech samples, which show how the model functions as an instrument for measuring the real quality of wellbeing status perception and how diagnostic the proposed model parameters are. The research of speech samples, which belong to university foreign language trainers from Russia and Kazakhstan, allows us to describe a typical teacher who is not satisfied with career opportunities available, the level of salary and constant management pressure. The results of the study can be applied to practical human resource management and the development of new ways of motivating and training employees in any professional field.

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The authors declare that there are no conflicts of interest present.