Modeling of stakeholder influence on effectiveness of team decisions in the digital network space of crisis management centres of the EMERCOM of Russia

The article deals with issues related to modeling of stakeholder influence on effectiveness (sustainability) of teamwork in crisis management centres (hereinafter referred to as CMC) of the Ministry of the Russian Federation for Civil Defence, Emergencies and Elimination of Consequences of Natural Disasters (hereinafter referred to as EMERCOM of Russia) while analysing, forecasting development and resolving/reducing conflictness of social emergencies (hereinafter referred to as SE). The problem is considered from the perspective of using a nonlinear approach in modeling in the form of the Verhulst equation which allows to analyse complex social processes. The influence of different stakeholder groups is modeled at different values of the “a” parameter of its intensity– weak, medium, strong. The article presents the results of practical research on assessing the influence of stakeholders, primarily the external ones, on effectiveness (sustainability) of the CMC teamwork in the analysis, forecast of development, and resolution/reduction of conflictness of SE. The definition of SE is given as an attractor that has emerged due to unresolved social contradictions which have caused an imbalance in public relations. The work of the CMC teams is conducted in the digital network environment of the centres, and it introduces certain specifics into its activities. The research shows the general scheme of the stakeholder approach implementation in team management in the analysis, forecast of development and resolution/reduction of conflictness of SE. The author presents the results of the nonlinear modeling of effectiveness (sustainability) of the CMC teamwork, depending on the intensity of stakeholder influence on decisions made by the team. A system of indicators characterising the regression model of the “a” coefficient of stakeholder influence is proposed, the specific values of which can be measured during field research. Three modes (three types of attractors) of teamwork are investigated. The key objective of the study is to create prerequisites for the formation of a digital twin of the CMC teamwork of the EMERCOM of Russia in SE.

1. Belousov K.Yu. Evolution of views on the role of management of interested parties in the system of sustainable company development: the problem of identifying stakeholders. Problems of Modern Economics. 2013;4:418–422. (In Russian).

2. Butusov D.V. Methods of analytical study of business models of the automotive operators in the framework of the stakeholder approach. Russian economic online journal. 2016;2:8. (In Russian).

3. D’Anselmi P. Values and stakeholders in an era of social responsibility: cut-throat competition? Basingstoke: Palgrave Macmillan; 2011. 252 p.

4. Dobrenkov V.I. American sociological thought: texts. Moscow: Moscow State University; 1994. 496 p. (In Russian).

5. Fassin Y. The stakeholder model refined. Journal of Business Ethics. 2008;84:113–135. http://dx.doi.org/10.1007/s10551-008-9677-4

6. Freeman R.E., Moutchnik A. Stakeholder management and CSR: questions and answers. Uwf Umwelt Wirtschafts Forum. 2013;21:5–9. http://dx.doi.org/10.1007/s00550-013-0266-3

7. Giddens A. The constitution of society. Outline of the theory of structuration. Cambridge: Polity Press; 1984. 402 p.

8. Goffman E. Frame analysis: an essay on the organization of experience. Cambridge: Harvard University Press; 1974. 586 p.

9. Klimkin Yu.N. Peculiar features of the developing the mechanism of strategic decisions from the perspective of stakeholders. Municipal Academy. 2016;2:96–101. (In Russian).

10. Knyazeva E.N., Kurdyumov S.P. Foundations of synergetics. Man, constructing himself and his future: monograph. Moscow: KomKniga; 2006. 232 p. (In Russian).

11. Leisyte L., Westerheijden D.F. Stakeholders and quality assurance in higher education. In: Drivers and barriers to achieving quality in higher education. Rotterdam: Sense Publishers; 2014. Pp. 83–98. https://doi.org/10.1007/978-94-6209-494-9_7

12. Lin T.C.W. Incorporating social activism. Temple University Legal Studies Research Paper. 2019;1.

13. Luhmann N. Social systems. An essay on general theory. Trans. from Germ. I.D. Gaziev. St Petersburg: Nauka; 2007. 641 p. (In Russian).

14. Malkov S.Yu., Korotayev A.V., Isayev L.M., Kuzminova Ye.V. On methods of estimating current condition and of forecasting social instability: attempted quantitative analysis of the events of the Arab spring. Polis. Political Studies. 2013;4:137–162. (In Russian).

15. Mansell S.F. Capitalism, corporations and the social contract: a critique of stakeholder theory. Cambridge: Cambridge University Press; 2015. 198 p.

16. Maksimov V.I. Structural and targeted analysis of the development of socio-economic situations. Management in social and economic systems. 2005;3:30–38. (In Russian).

17. Miles S. Stakeholders: essentially contested or just confused? Journal of Business Ethics. 2012;3(108):285–298.

18. Polunin Yu.A., Timofeev I.N. Nonlinear political processes. Moscow: MGIMO-University; 2009. 204 p. (In Russian).

19. Puyt R.W., Lie F.B., Graaf de F.J. Contagious ideas and cognitive artefacts: the SWOT analysis evolution in business. In: British Academy of Management 2017 Conference: Proceedings, Coventry, September 5–7, 2017. Coventry: University of Warwick; 2017. Pp. 2–19.

20. Ritzer J. Modern sociological theory. Trans. from Eng. A. Bojkov, A. Lisitsyna. 5th ed. St Petersburg: Piter; 2002. 686 p. (In Russian).

21. Sadovnichiy V.A., Akayev A.A., Korotayev A.V., Malkov S.Yu. Modeling and forecasting world dynamics. Moscow: ISPR RAS; 2012. 360 p. (In Russian).

22. Shevyrev A.V. Creative management: a synergetic approach. Belgorod: LitKaraVan; 2007. 215 p. (In Russian).

23. Shevyrev A.V., Mikheev V.A., Shalamova N.G., Fedotova M.A. System analytics in management: introduction to the research programme. Belgorod: LitKaraVan; 2016. 384 p. (In Russian).

24. Sinyuk V.G., Shevyrev A.V. The use of information-analytical technologies while making management decisions: textbook. Moscow: Ekzamen; 2003. 157 p. (In Russian).

25. Skachenko M.I. The use of stakeholder approach in the development strategy of the Russian company. Via scientiarum – The road of knowledge. 2015;4:203–207. (In Russian).

26. Tazhitdinov I.A. The applying stakeholder approach to strategic management of territories development. Economy of regions. 2013;2:17–27. (In Russian).

27. Tsipes G.L., Shadaeva N.M. (a) Managing relationships with interested parties of the project: from simple to complex (part 1). Managing projects and programmes. 2015;2(42):138–156. (In Russian).

28. Tsipes G.L., Shadaeva N.M. (b) Managing relationships with interested parties of the project: from simple to complex (part 2). Managing projects and programmes. 2015;3(43):218–228. (In Russian).