Emotional intelligence in management activities аnd artificial intelligence technologies

Abstract

The article examines the role of emotional intelligence (emotional quotient) in the process of management activities and the competing position of artificial intelligence (hereinafter referred to as AI), which is trying to master it through learning algorithms and implementation in management practice. Approaches to teaching AI emotions are considered, problems of introducing AI technologies into management processes are systematised as well as prospects for their resolution. The relevance of the sociological study of emotions in the process of social management is justified by the growing trends in the influence and development of artificial technologies, which are actively penetrating into all spheres of modern society and leading to changes, the consequences of which are still poorly predictable, and therefore require timely assessment. The research method is qualitative content analysis of scientific and scientific-practical sources devoted to the subject of research – emotional intelligence in professional management activities. The conclusions substantiate the need for mastering emotional skills by managers of social sector organisations, including law enforcement, whose practical activities are dominated by the need for effective communication with the external and internal operating environment, as well as the inclusion of emotional competencies as a priority when mastering the leadership qualities of managers.